Like presence, when we fully connect with those with whom we are communicating, when we find common ground, we come together. Our ability to find common ground is easy when you combine presence, power listening, and perception shifting, with intuition.
Discover shared values, shared objectives, shared goals, and/or a shared vision. You are now on your way to discovering the true issue of the conflict. This clarity creates a shifted environment to now empathize with this person, which will move you into a collaborative vibe.
Once you’ve determined the true issue, now together, you can create a shared vision of collaboration…a plan to move forward. Remember as you create your plan of collaboration, apply the four actions of presence, power listening, perception shifting, and intuition, while always staying focused on common ground.
When you create your plan of collaboratively moving forward, remember to include follow-up, keeping the lines of communication open, demonstrating your commitment to improvement, and always be gracious—thanking the person for bringing this issue to your attention. Shoot for always ending the conversation on a positive note.
Content copyright 2012. Dr. Maria J. Church. All rights reserved.