Processes, People, and Grace

There are many leadership books that talk about processes and policies. “The tragedy of our time is that we’ve got it backwards. We’ve learned to love techniques and use people. This is one of the reasons more and more people feel alienated, empty, and dehumanized at work. Many organizations today would be surprised at how much more people would be willing to give of themselves if only they felt loved.”1 Organizational leaders have been serving the processes and the policies, not the people.

As the Rev. Dr. King, Jr. said, we need a heart full of grace. Grace is found in love. Grace is the knowledge that you’ve been blessed, and so you respond by giving freely to others. Grace personifies elegance, politeness, and generosity of spirit. Our generosity of spirit is shared in an Love-Based Leadership organization. An organization steeped in love, is an organization steeped in grace.

How do you see grace manifested in the workplace? As always, I love hearing from you.

With love,

Freiberg, Kevin, and Jackie Freiberg. Nuts! Southwest Airlines’ Crazy Recipe for Business and Personal Success. New York: Broadway Books, 1998.

Content copyright 2012. Dr. Maria J. Church. All rights reserved.